Privacy Policy

1. Who we are

Property Management System ("the website") is owned and operated by SRS Silver Solar Private Limited, a private limited company (CIN U35105KA2025PTC201443) with its registered office at No. 4, NR Colony, Jeevan Bhima Nagar, Bangalore North, Bengaluru Urban, Karnataka 560017, India. "We" and "us" mean the company; "you" means anyone who uses the website, including our tenants and staff.

We decide what personal information the website collects and why, so we are responsible for it as the data fiduciary under the Digital Personal Data Protection Act, 2023.

2. Information we collect

Everything below is either entered by you, entered about you by our management team, or produced by the website as it runs your tenancy. We buy no data from anyone, and we run no advertising or analytics trackers.

• Tenant records: name, phone number, email, gender, joining date, address, identity document type and number, employer or college details, emergency contacts, photographs, and identity document scans.
• Tenancy and money: room and bed allotment, rent and other charges, invoices, payments, refunds, security deposits, dues, and move-out records.
• Staff accounts: name, phone number, the one-time codes sent to it, permissions, and the time of the last sign-in.
• Requests and notices: tickets you raise, their messages and attachments, and the reminders and notices sent to you.
• Technical records: IP address, browser and device information, session cookies, and server logs of the requests your session makes.

3. How we use it

We do not sell personal information, and we do not use it for advertising or profiling.

• Signing you in and keeping your session valid.
• Running your tenancy: allotting rooms, raising invoices, recording payments and deposits, and generating agreements.
• Collecting payments through our payment gateway partner and matching each one to its invoice.
• Sending transactional messages — one-time codes, invoices, receipts, rent reminders, and notices — by SMS, WhatsApp, or email.
• Answering support requests, and keeping an audit trail of who changed what.
• Keeping the website secure: rate limiting, abuse prevention, and debugging failures.

4. Consent and legal basis

We process personal information to perform your tenancy agreement, to meet obligations under Indian law — tax, accounting, and accommodation records among them — and on your consent where consent is what applies, such as for identity documents.

A consent can be withdrawn. Where the processing is needed to run a live tenancy or to satisfy a legal obligation, withdrawing it may mean the tenancy can no longer be managed through the website.

5. Cookies

We set one session cookie per portal, so that you stay signed in, alongside the cookies the framework needs to serve the pages. There are no advertising or analytics cookies, and nothing is shared with an ad network. Clearing the session cookie signs you out.

6. Who else sees it

Each provider gets only what its part of the job needs, and may not use the data for anything else.

• Our management team, each person limited to what their role allows.
• The technology provider that builds, hosts, and maintains the website for us, only to run and support it.
• Hosting and database providers, which store the website and its data.
• The file store that holds photographs, identity documents, and generated agreements.
• Messaging providers, to deliver SMS, WhatsApp, and email.
• Our payment gateway partner, to process online payments. It receives the payer details for each payment. UPI PINs and bank credentials are entered only in your UPI app or on the gateway's own pages, so we never see or store them.
• Auditors, advisors, and authorities, where the law or a valid legal request requires it.

7. Storage and security

Data sits with the cloud hosting, database, and file-storage providers the website uses, and may be processed outside India by them.

No system is perfectly secure. Tell us at once if you think someone else has used your account.

• All traffic runs over HTTPS.
• Passwords and one-time codes are stored only as hashes, so nobody can read them back — us included.
• What a staff account can see and change is limited by its role, and a staff account holds only one live session at a time.
• Uploads use single-use, short-lived links, and a file can only be attached to a record its uploader already has access to.

8. How long we keep it

Your records stay for as long as your tenancy is live, and afterwards for as long as tax, accounting, and accommodation records must legally be kept.

Files uploaded but never attached to a record are deleted automatically. Server logs are kept briefly for security and debugging, and one-time codes expire within minutes.

9. Your rights

Write to support@pms.viralgupta.com and we will respond within 30 days. If our answer does not satisfy you, you may escalate to the Data Protection Board of India.

• Ask for a copy of the information we hold about you.
• Ask us to correct or complete anything inaccurate.
• Ask for erasure, where no law requires us to keep it.
• Withdraw a consent you gave earlier.
• Nominate someone to exercise these rights on your behalf if you cannot.

10. Children

The website is not meant for anyone under 18. Where a minor stays at the PG, the tenancy is set up and run with a parent or guardian, whose consent we obtain.

11. Changes to this policy

We will update this page whenever the way we handle information changes, and the date above changes with it. Continuing to use the website after an update means you accept the revised policy.

12. Grievance officer

Privacy requests and grievances go to the Grievance Officer, SRS Silver Solar Private Limited, No. 4, NR Colony, Jeevan Bhima Nagar, Bangalore North, Bengaluru Urban, Karnataka 560017, India. Email support@pms.viralgupta.com or call +91 8510002458 (24/7). We resolve grievances within 30 days of receiving them.