Refund & Cancellation Policy

1. What you pay through the website

Payments in the tenant portal are for your rent, security deposit, and the other charges in your tenancy agreement. They are made to SRS Silver Solar Private Limited and processed by our payment gateway partner, with no convenience fee added.

Whether an amount you have paid can be refunded, such as advance rent or a deposit, depends on your tenancy agreement and its notice period. The timelines below apply once a refund is due.

2. Failed and incomplete payments

• A payment you start but do not complete in your UPI app expires on its own within a few minutes. Nothing is charged, and you can start a new one.
• If money left your account but the payment failed, your bank reverses it automatically, usually within 5 working days. If it has not come back by then, contact your bank with the UPI reference (UTR), or write to us and we will help trace it.
• If your bank shows a payment as successful but the portal marked it failed, raise a claim against that payment in the tenant portal with a screenshot and the UTR. We check it against our account and update the invoice.

3. Duplicate and excess payments

If the same invoice is paid twice, or more is paid than was due, tell us. Once the extra amount is verified, it is refunded to the original payment method within 5–7 working days. If you prefer, it can be adjusted against your next invoice instead.

Banks can take a few more days to show a refund on your statement after it has been sent.

4. Refunds of rent and charges

If you think a charge was raised in error, or you are owed rent back, for example after leaving early under your agreement, raise a ticket in the tenant portal or contact us.

When we approve a refund, it is paid within 7 working days of approval, either to the original payment method or by bank or UPI transfer to you.

5. Security deposits

When you move out, we draw up the settlement in the portal: the deposit less any dues or deductions under your agreement. You can see it in your tenant portal.

We pay the balance to you within the time set in your agreement.

6. Cancelling a tenancy

To leave, give notice through Move Out in the tenant portal. The notice period in your agreement applies, and rent for the notice period is charged as your agreement says.

Only we can withdraw a notice, so contact us if you change your mind. We can cancel it at any point before the move-out is complete.

7. Disputes and chargebacks

If you dispute a payment with your bank, we share the payment records we hold with the payment gateway and the bank. The outcome follows the bank's and the gateway's dispute process.

8. How to reach us

Email support@pms.viralgupta.com or call +91 8510002458 (24/7) with the invoice month, the amount, the payment date, and the UPI reference (UTR).